Politique d’expédition
Shipping Policy
Last updated: 24 March 2026
Risaro GROUP (trading as OURYE), United Kingdom. This policy explains how we process and ship orders through our European distribution network and logistics partners. Delivery times are estimates only; we do not guarantee delivery on a specific date.
Processing time
After your payment is successfully confirmed, we typically need 1–3 business days to prepare and dispatch your order. Business days are Monday to Friday, excluding public holidays in the United Kingdom. Orders placed on weekends or holidays are processed on the next business day. High order volume or payment verification may occasionally extend processing; we will notify you by email if there is a significant delay.
Processing time is separate from transit time. The delivery estimates below apply only after your parcel has been handed to our carrier.
Shipping zones and rates
We ship to the destinations listed under Where we ship. Standard delivery is via our logistics partners. Estimated delivery begins after dispatch, not at checkout.
| Shipping method | Order value (before shipping) | Shipping cost | Estimated delivery (after dispatch) |
|---|---|---|---|
| Standard | Under €50 | €5.99 | Typically 3–6 business days |
| Standard — free shipping | €50 or more | €0 | Typically 3–6 business days |
All amounts are shown in euros (€) at checkout where applicable. If your market displays another currency, the equivalent threshold and fees follow your checkout total. Before you pay, checkout displays your order subtotal, applicable taxes (where shown), and shipping charges so you can review the full cost — this should match what you see in your order confirmation.
Where we ship
We currently ship to the following countries and territories only: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. If your country is not listed, we cannot fulfil your order at this time.
Order tracking
When your order ships, we send a confirmation email with tracking information where our carrier provides it. Tracking may take 24–48 hours after dispatch to show the first scan or movement; this is normal. Use the link in your email or the carrier’s website to follow your parcel. If you do not receive a shipping confirmation within 5 business days of payment, contact us using the details below.
Customs, duties, and taxes
For orders within the European Union and the United Kingdom, applicable VAT or sales tax is handled according to your checkout and our market settings. Switzerland and Norway: imports may be subject to customs duties, taxes, and brokerage fees. These charges are the recipient’s responsibility and are not included in our product or shipping prices unless explicitly stated at checkout. We do not control customs processing times or amounts charged by authorities.
Shipping delays
Estimated delivery times may be exceeded due to factors outside our control, including carrier backlog, incorrect address data, severe weather, public holidays, high season volume, or customs clearance. If your order is significantly delayed, contact us and we will help trace it with our logistics partners. We are not liable for delays caused by carriers or customs.
Peak periods and holiday shipping
During busy periods (for example November and December), processing and transit may take longer than usual. We do not guarantee delivery before any specific holiday or event. Order early if you need items for a particular date.
Lost or damaged packages
Damaged or defective items
If your order arrives damaged or with a manufacturing fault, contact us within 14 days of delivery at Contact@ourye.com with your order number, a short description, and clear photographs of the item and outer packaging. We will align with our Refund & Returns Policy (replacement, refund, or return instructions as applicable).
Parcel shows delivered but you did not receive it
- Check with household members, neighbours, and any secure reception or concierge listed on the address.
- Review the carrier’s proof of delivery or local depot notice.
- Email us at Contact@ourye.com with your order number; we will open an inquiry with our logistics partners.
Long delay or no tracking updates
If tracking has not moved for an extended period or the parcel appears lost after the estimated window, contact us. We will work with the carrier to locate the shipment or determine next steps under applicable consumer rules and our refund policy.
Incorrect or undeliverable addresses
You are responsible for entering a complete and accurate delivery address at checkout. If you notice an error, contact us immediately; we can only change the address before dispatch. If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment (additional shipping may apply) or cancellation in line with our policies.
PO Boxes, parcel lockers, and restricted addresses
Delivery to PO Boxes, parcel lockers, military or restricted addresses depends on whether our logistics partners and the selected service support that location. If checkout does not accept your address, we cannot ship there. Ensure your address includes all required fields (building, unit, postal code, and phone number) to avoid failed delivery.
Contact
Risaro GROUP (OURYE)
7175 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: Contact@ourye.com
Phone: +44 7888 396115
Related policies: Refund & Returns Policy · Terms of Service